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We’ve put together almost everything we’ve been asked about below. Choose a topic or browse through our FAQs

If you’ve still got a question we’d love to hear from you – contact our pet experts here

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ingredients

what's in Balanced Life?

Balanced Life is packed full of mouth-watering, natural ingredients – exactly the right proportions of meat, organs, bones and vegetables to maximise health and longevity in cats and dogs. 4kg of fresh, real food is air dried to make every 1kg of Balanced Life. There are four different recipes for dogs: kangaroo, salmon, lamb and chicken. The full ingredients can be find on individual product pages

Dog Food example

Chicken Meat, Chicken Organs (tripe, liver, heart, kidney, lung)*, Ground Chicken Bone, Alfalfa, Flax Seed, Green Peas, Coconut, Carrot, Green Lentils, Red Lentils, Sunflower Oil, Potato Starch, Chicory (Prebiotic), Cranberries, Parsley, Beetroot, Calcium Carbonate, Choline Chloride, Barley Grass, Lecithin, Vegetable Extract Guar, Vegetable Glycerine, Vitamin C, Psyllium Husk, Kelp, Potassium Chloride, Natural Antioxidants (Rosemary Extract), Fish Oil, Sea Salt, Zinc Chelate, Vitamin E, Iron Chelate, Copper Chelate, Vitamin D3, Vitamin B12.*Organ Option may vary.

Dog Companion Treats example

Lamb Meat, Lamb Tripe/Liver/Heart/Kidney, Ground Lamb Bone, Alfalfa, Sea Salt, Hickory Smoke, Vegetable Glycerine, Natural Antioxidants (includes Rosemary Extract and Vitamin E).

Cat Companion Treats example

Tasmanian Salmon, Alfalfa, Sea Salt, Hickory Smoke, Vegetable Glycerine, Sea Weed Alginate (Gelling Agents, Plant Fibres, Mineral Salts, Food Acid) Natural Antioxidants (includes Rosemary Extract and Vitamin E).

what is 'air dried raw' and what's so great about it?

We take raw meat, organs, ground bone, fruits and vegetables and gently air dry them in small batches over rocks warmed by the sun to produce a dry crumble with semi-moist chunks of meat. Dogs and cats have thrived on a raw diet for millions of years and there’s growing awareness among vets, nutritionists and breeders of the health benefits of raw food. In comparison, lots of commercial pet foods are imbalanced with high proportions of carbs and fillers and processing and cooking can destroy much of the nutritional value of the good ingredients. Air drying the food locks in these nutritional benefits with minimal thermal damage while making it easy to prepare and store.

Why have you included fruit and vegetables? Dogs and cats don’t eat those things do they?

Yes they do! Dogs and cats have preyed on predominantly herbivores and omnivores for millions of years, and consumed the semi-digested plants, vegetables and fruits in their digestive tract. We’ve included approximately 20% vegetable and fruit matter, full of nutrients, to provide a natural, balanced diet.

Is there grain or gluten in the recipes?

No, zilch, zippo, nada! This makes it great for those pets with grain or gluten intolerances or those pets looking to lose weight.

If its raw is there a danger my dog or cat will get salmonella?

We source all our meat from high quality Australian farms and check each batch for any salmonella. Furthermore feeding air dried raw food, as opposed to kibble, actually improves your pet’s gastric acidity which helps them kill nasty bacteria like salmonella.

Are the ingredients free-range, human-grade, cruelty-free and/or organic?

We are very conscious of ensuing that our meat, vegetables and fruits are sourced from ethically appropriate farms and facilities to give pet owners peace of mind that our products are made with the highest quality ingredients and care. Australian salmon and kangaroo come from a natural free range environment while we get our Australian chicken and lamb from high quality farms and human grade abattoirs across Australia. We get the best quality ingredients, but technically they cannot be labelled “organic” because some ingredients are sourced from an environment that is not “certified” as organic. eg. Kangaroos are free range.

How much meat, organ and bone is in the food?

A lot! Dogs and cats thrive on high meat diets and our ingredients reflect that – Balanced Life consists of 80% raw meat, organs, bones and oils. The remaining 20% is vegetables, fruit and minerals to produce a balanced, natural, complete diet.

Is Omega 3 and 6 important in a diet?

Balanced Life contains the correct proportion of Omega 3 and Omega 6 essential fatty acids (EFAs) for health. Often pet food companies prefer Omega 6s over Omega 3s because they are more stable under heat, light and oxidation – this can result in a deficiency in Omega 3s which leads to a pro inflammatory, over reactive immune system (stimulation of histamine releasing cells), and reduces the protection on skin and hair. This is a big reason why we see lots of dogs and cats with dry, flaky and brittle skin and hair, bacterial infections and abnormally strong immune reactions to normal or mild allergenic stimuli.

Our Balanced Life range is high in Omega 3 and 6 EFAs because of its high meat content and is gently air-dried which minimises thermal damage.

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is Balanced Life suitable for my pet?

is Balanced Life suitable for my breed of dog or cat?

Balanced Life is great for four-legged friends of all shapes and sizes. However, for large breed dogs (greater than 31kg as an adult) extra calcium in the form of a bone twice a week is recommended.

AAFCO Dog Food Nutrient Profiles

Balanced Life is great for four-legged friends of all shapes and sizes. However, for large breed dogs (greater than 31kg as an adult) extra calcium in the form of a bone twice a week is recommended.

Is Balanced Life suitable for puppies, kittens and senior dogs and cats?

Yes! Balanced Life contains everything a dog or cat needs at any life stage including puppies, kittens, and lactating or senior dogs or cats.

My dog or cat has a medical condition. Is the food suitable for them?

Dr. Bruce Syme (BVSc, Hons.) assisted us in crafting Balanced Life to ensure it provided optimal nutrition for as many dogs and cats, including those with medical conditions. However, we would always recommend you seek advice from your vet before changing your pets diet if they have an existing medical condition. Balanced Life is not suitable for dogs or cats with pancreatitis.

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feeding

Should I switch my dog over to Balanced Life straight away?

Lots of dogs and some cats are not fussy eaters and can switch straight away. However, if they’ve been eating the same food for months or years then suddenly switching can be a shock! Gradually replacing part of their old food with new Balanced Life over the course of a week will reduce the chances of an upset tummy. We recommend a 7 day switch as below:

Help! My dog or cat doesn’t like the taste!

When a dog or cat has eaten the same food for months or days it can sometimes be difficult to get them to switch, particularly if the food is full of artificial flavourings. Gradually transitioning them across to Balanced Life over 7 days (as above) will help for a successful transition and we’ve more tips here (link to ‘Tips to Switch’)!

Can I feed Balanced Life occasionally or mixed in with some other food?

We’ve made Balanced Life as nutrition-packed as possible, and so while the intention is it should be used as a complete, balanced meal, lots of pet owners may want to use it as part of their pet’s diet. It’s absolutely fine to co feed Balanced Life either replacing it occasionally with another meal or mixing it in with another food. Just make care to ensure they get used to the taste with a gradual transition and that they are getting a balanced diet from the other food.

How much water should I add?

It’s up to you and your dog or cat! Some dogs or cats like it soupy, some like it thicker. Our feeding guides on the packs and online give a guide to how much water to add but we encourage pet owners to experiment and see what they’re dog prefers. Having moisture in the diet is important for proper digestion, probiotic growth, immunity and gut health and for Balanced Life it helps improve the palatability.

If I don’t get an even mix of chunks and crumble is the meal unbalanced?

Not at all, it’s tempting to imagine the meaty chunks are the only meat content but the crumble itself is composed of lots and lots of meat which is why its brown in colour. As long as your serving is not completely composed of the meaty chunks it will provide a balanced meal – just give your bag a shake before pouring out to help mix it.

Help! My dog or cat has an upset stomach or diarrhoea or is sick!

It’s common for dogs and cats to get upset stomachs when transitioning which may mean their stool changes or they vomit occasionally at the beginning. Don’t be alarmed but take this as a sign to transition slowly – they will be getting a great, natural, healthy diet on Balanced Life so a little persistence may be needed. If you find their stool becoming too firm add more water or ensure they’re getting enough to drink, if its too soft slow down the transition and consider adding a probiotic. Also watch for weight gain or loss and adjust the amount you feed accordingly.

Should I still feed my dog or cat bones?

We source all our meat from high quality Australian farms and check each batch for any salmonella. Furthermore feeding air dried raw food, as opposed to kibble, actually improves your pet’s gastric acidity which helps them kill nasty bacteria like salmonella.

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costs & comparisons

How much does it cost?

Retailers may offer Balanced Life at different prices but our Recommended Retail Prices are as follows:

• 1kg Balanced Life dog food – Chicken or Lamb Recipes – $36.90 (makes up to 4kg of food once add water)
• 1kg Balanced Life dog food – Kangaroo or Salmon Recipes – $42.90 (makes up to 4kg of food once add water)
• 3.5kg Balanced Life dog food – Chicken or Lamb Recipes – $109.90 (makes up to 14kg of food once add water)
• 3.5kg Balanced Life dog food – Kangaroo or Salmon Recipes – $129.90 (makes up to 14kg of food once add water)
• 700g cat food – kangaroo or salmon recipe – $37.90 (makes up to 2.8kg of food once add water)

See the Companion Treats section for these costs.

How much does it cost per meal or per day?

We’ve put together a table to show you how much Balanced Life might cost you and your dog per day or meal. Its intended as a guide only since nutritional requirements vary according to metabolic rate, breed, age and activity level

Adult weightCost per meal (if 2 meals/day)Cost per day
2 to 5kgfrom $0.50/dayfrom $1/day
6 to 15kgfrom $1/dayfrom $2/day
16 to 25kgfrom $2.50/dayfrom $4.95/day
26 to 35kgfrom $3.70/dayfrom $7.40/day
36 to 45kgfrom $4.75/dayfrom $9.50/day
46 to 55kgfrom $5.83/dayfrom $11.65/day
56 to 65kgfrom $6.90/dayfrom $13.80/day

How long does it last?

We’ve put together a table showing how long a 3.5kg bag of Balanced Life might last your dog. Its intended as a guide only since nutritional requirements vary according to metabolic rate, breed, age and activity level

Adult weightAdult dogPuppy (0-6 months)Puppy (6-12 months)
2 to 5kgup to 104 daysup to 35 daysup to 52 days
6 to 15kgup to 52 daysup to 17 daysup to 26 days
16 to 25kgup to 22 daysup to 7 daysup to 11 days
26 to 35kgup to 15 daysup to 5 daysup to 7 days
36 to 45kgup to 12 daysup to 4 daysup to 6 days
46 to 55kgup to 10 days
56 to 65kgup to 8 days

It seems expensive for how much I get?

Balanced Life is different to kibble and canned pet food in that we’ve condensed a lot of nutrition into a small amount of food. 1kg of Balanced Life makes up to 4kg of food once you add water so you should really compare the cost of 1kg of Balanced Life to 4kg of other food. Our food is also focussed on the best nutrition for your dog or cat – as such we’ve much higher meat content than your average dog or cat food and no cheap fillers or grains. We believe we provide the absolute best nutrition at the best value.

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Companion Treats

What’s in Balanced Life Companion Treats?

Balanced Life Companion Treats are packed full of mouth-watering, natural ingredients – Dr. Bruce Syme assisted us in crafting a meaty treat with organ meat, bone, alfalfa and natural antioxidants for maximum nutrition. There are four different recipes for dogs: kangaroo, salmon, lamb and chicken, and two for cat: kangaroo and salmon. The full ingredients are below – the meat obviously changes with the different recipes:

Chicken Meat, Chicken liver, heart, kidney, Ground Chicken Bone, Vegetable Glycerine, Alfalfa, Sea Salt, Hickory Smoke, Natural Antioxidants (includes Rosemary Extract and Vitamin E)

How much should I feed?

Our treats are intended to be fed on an occasional basis – 2-3 times per week. If feeding a lot keep an eye on your pet’s weight and adjust feeding accordingly.

Are they suitable for all breeds, puppies and kittens?

Yes! Our treats are packed full of nutritional value for all breeds and ages including for puppies, kittens and lactating dogs and cats. They are semi-moist and broken into suitably sized pieces to minimise any choking damage.

Can I use them as training treats?

Yes because are Companion Treats are semi-moist they’re easy to break into tiny pieces and used for training.

How much does it cost?

Retailers may offer Balanced Life at different prices but our Recommended Retail Prices are as follows:

140g Companion Treats for dogs – Chicken or Lamb Recipes – $11.90
140g Companion Treats for dogs – Kangaroo or Salmon Recipes – $12.90
85g Companion Treats for cats – kangaroo or salmon recipe – $8.90