Our Privacy Policy

We recognise that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously.

how we use the information we collect

When you visit our site, there are certain details we require from you to be able to provide our services. We need to know your name and email address. We also need to know your billing address, telephone number, and your debit/credit card details.

We gather this information to allow us to process your order. Balanced Life may from time to time use your personal or corporate information to send you direct marketing material by email or post.

We will not use or disclose any information about you without your consent, or access your communications on our websites, unless:

– Required by law
– We believe it necessary to provide you with a service which you have requested.
– To implement our terms of use or
– To protect the rights or property of Balanced Life

By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the credit card and have permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities.

promotional email

If you are receiving promotional information about Balanced Life and do not wish to receive this information any longer, you may remove your name from our list by emailing us at hello@balancedlifepet.com and asking to be removed from our mailing list. Removal will usually be within 48 hours of your request.

storage and security of your personal information

Balanced Life will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Balanced Life. However, Balanced Life will not be held responsible for events arising from unauthorised access to your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Balanced Life website. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

what to do if you have a problem or question

If Balanced Life becomes aware of any ongoing concerns or problems with our site or any linked sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at hello@balancedlifepet.com

alterations to policy

From time to time, our policies will be reviewed and may be revised. Balanced Life reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website.

your consent

By submitting your information you consent to the use of that information as set out in this policy. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send an email at hello@balancedlifepet.com

Privacy - Balanced Life